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Planning for the Unexpected

By Mark Dyson on 24th April 2020

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Mark Dyson of Veolia’s Mobile Water Services considers how business security can be at risk if water treatment fails

Water is a vital component in many manufacturing processes and the demand for it is increasing with population and industry growth. So what would happen to your business if your water system failed? You’ll have a Business Continuity Plan in accordance with ISO 22031, the latest globally recognised standard to help you plan for “business as usual” during unforeseen circumstances. But what does it say about water?

Imagine it’s Sunday morning. The water treatment plant has gone down and you’re faced with losing production, which means you’re losing money. You have four hours to get 30m3/h of deionised water to the manufacturing area or to the boilers. So when a problem – chemical or mechanical does occur, production is at risk. What do you do?

It was to meet emergencies like this that Veolia developed their REACT ‘Treated Water Security Plan’.REACT provides the customer with a free assessment of their water treatment requirements, identifies potential risks and prepares a response plan to minimise any disruption to their water supply. Companies who register for this plan receive a full business continuity audit, which in the event of an emergency will speed up the process, ensure peace of mind and avoid costly downtime. The Security Plan may involve the deployment of a Veolia mobile treatment plant, but will probably also include changes to site procedures, increased service cover, stocking of strategic spares, safety reviews and so on. It will also identify the preparatory actions you will need to take to enable the emergency strategy to be implemented. Spare parts can be shipped and mobile plant deployed within hours, but problems can still arise for relatively minor reasons, such as the wrong type of connection, method statement approval or lack of a local power supply. If the REACT team has full details of the site then the correct equipment or spares can be despatched first time and can be installed using a pre-agreed method statement.

An Energy Recovery Facility in the UK is typical Veolia’s REACT customer. The ERF handles 210,000 tonnes per year of residual municipal solid waste and street cleansing waste from the local council area, which are incinerated to fuel two 50bar water tube boilers to generate steam which drives turbines generating 19MW of electricity, most of which is exported to the grid.

The high pressure boilers need up to 4.5m3/h of high purity water. Demineralised water is produced on-site by an ion exchange plant supplied by the construction contractor. A failure of the control system meant that the plant was unable to meet normal output quantity and quality putting at risk the power generation capability. The problem would take two days to fix and the demineralised water storage was running low.

One call to the REACT team had a mobile plant on site within a few hours and the team knew exactly where to set up and connect two MOFI™ plug & play trailer mounted ion exchange units. The ion exchange units in the trailer are regenerated off site, so there was no requirement for chemicals or wastewater disposal. The Facilities Manager was pleased with the response, “The temporary plant helped us out of a situation that could not be avoided. It enabled us to continue running at full capacity while the control system modifications were being implemented, thus allowing the on-site plant back to normal operation.”

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About the author

Mark Dyson

Executive Vice President - Mobile Business. Mark has been with Veolia for 12 years in a variety of roles from managing the sales and marketing team for Veolia’s Industrial, Scientific and Healthcare process water division in the UK, leading the technical community for the development of new services and products across Europe and managing the commercial and operations teams for the Mobile Water Services team across Europe for the last 7 years. He has been working in the water treatment industry since 1982 in a variety of roles spanning technical and commercial positions. During his career Mark has both lived and worked within the UK, Germany, USA and Kenya where he has managed the development of the water business for a number of major water treatment organisations. He has experience in working within emerging and developed markets. Mark holds a BSc in Engineering and Management from Brunel University, graduated in 1982 and an MBA from the Open University, graduated in 1992.

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